Frequently Asked Questions (FAQ)​

FOR NDIS PARTICIPANTS


Yes, indeed! Care Transport Services is a proud NDIS licenced service provider. We assist all NDIS participants, whether they are NDIA-managed, plan-managed, or self-managed.

Transport services are covered by the NDIS’s Core Support Budget.

 

CORE SUPPORTS

Assistance to access community, social and recreational activities
(weekdays 6am to 8pm)

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$57.56 per hour

  

Assistance to access community, social and recreational activities – – Saturday

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$80.75 per hour

Assistance to access community, social and recreational activities – Sunday

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$103.94 per hour

Activity Based Transport

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$0.85c per kilometre

Pricing is set by the NDIS and will be adjusted in line with changes to the NDIS Price Guide.

 

Yes, indeed. All NDIS participants, whether self-managed, plan-managed, or NDIA-managed, receive Service Agreements. Bookings will not be verified, and services will not begin, until the Participant, the Participants Nominee, or the Plan Manager has obtained a signed copy of the Service Agreement.

Yes, indeed. A Service Agreement is a contract that describes your (the NDIS participant’s) working partnership with Care Transport Services, your service provider. It means that we’re all on the same page about the services you’ll get and how they’ll be delivered.

Yes, indeed. If you want to make some changes to your Service Agreement after it has been signed, you must notify Care Transport Services in writing as soon as possible. These amendments will take precedence over the signed Service Agreement until they have been validated and settled upon.

Absolutely. You can terminate your Service Agreement earlier than the end date specified in the Agreement, but you must give Care Transport Services two weeks’ notice in writing to do so. 

The provision of notice will be waived if Care Transport Services or the Participant substantially violates the Service Agreement.

Yes, indeed. Please notify us as soon as possible if your NDIS Plan changes or if you stop using the NDIS.

Only Self Managed participants receive invoices. You may request copies of invoices and payments (in the form of a statement) from Care Transport Services at any time if you are Plan Managed or NDIA Managed, but we do not send these out without a request from the Participant.

Yes, indeed. Care Transport Services will give you an invoice each week for the services provided the week before if you are a Self Managed Participant. A bill is similar to an invoice. You must then pay the invoice by the due date to insure that your services continue to be provided without interruption.

Yes, indeed. Your Plan Manager will receive an invoice that they will pay on your behalf. You can ask Care Transport Services for copies of these invoices and payments (in the form of a statement) at any time, but we don’t send them out unless the Participant specifically requests them.

Yes, indeed. Care Transport Services will submit all invoice reimbursement requests to the NDIA (National Disability Insurance Agency) on your behalf. You can ask Care Transport Services for copies of these invoices and payments (in the form of a statement) at any time, but we don’t send them out unless the Participant specifically requests them.

Services provided under the NDIS are GST-free.

A

Abbotsbury – Abbotsford – Acacia Gardens – Agnes Banks – Airds – Alexandria – Alfords Point – Allambie Heights – Allawah – Ambarvale – Angus – Annandale – Annangrove – Arcadia – Arncliffe – Arndell Park – Artarmon – Ashbury – 

Ashcroft – Ashfield – Asquith – Auburn – Austral – Avalon Beach

 

B

Badgerys Creek – Balgowlah – Balgowlah Heights – Balmain – Balmain East – Bangor – Banksia – Banksmeadow – Bankstown – Bankstown Aerodrome – Barangaroo – Barden Ridge – Bardia – Bardwell Park – Bardwell Valley – Bass Hill – Baulkham Hills – Bayview – Beacon Hill – Beaconsfield – Beaumont Hills – Beecroft – Belfield – Bella Vista – Bellevue Hill – Belmore – Belrose – Berala – Berkshire Park – Berowra – Berowra Creek – Berowra Heights – Berowra Waters – Berrilee – Beverley Park – Beverly Hills – Bexley – Bexley North – Bickley Vale – Bidwill – Bilgola Beach – Bilgola Plateau – Birchgrove – Birrong – Blackett – Blacktown – Blair Athol – Blairmount – Blakehurst – Bligh Park – Bondi – Bondi Beach – Bondi Junction – Bonnet Bay – Bonnyrigg – Bonnyrigg Heights – Bossley Park – Botany – Bow Bowing – Box Hill – Bradbury – Breakfast Point – Brighton-Le-Sands – Bringelly – Bronte – Brooklyn – Brookvale – Bundeena – Bungarribee – Burraneer – Burwood – Burwood Heights – Busby

 

C

Cabarita – Cabramatta – Cabramatta West – Caddens – Cambridge Gardens – Cambridge Park – Camden – Camden South – Camellia – Cammeray – Campbelltown – Camperdown – Campsie – Canada Bay – Canley Heights – Canley Vale – Canoelands – Canterbury – Caringbah – Caringbah South – Carlingford – Carlton – Carnes Hill – Carramar – Carss Park – Cartwright – Castle Cove – Castle Hill – Castlecrag – Castlereagh – Casula – Catherine Field – Cattai – Cawdor – Cecil Hills – Cecil Park – Centennial Park – Central Business District – Chatswood – Chatswood West – Cheltenham – Cherrybrook – Chester Hill – Chifley – Chippendale – Chipping Norton – Chiswick – Chullora – Church Point – Claremont Meadows – Clarendon – Clareville – Claymore – Clemton Park – Clontarf – Clovelly – Clyde – Coasters Retreat – Cobbitty – Colebee – Collaroy – Collaroy Plateau – Colyton – Como – Concord – Concord West – Condell Park – Connells Point – Constitution Hill – Coogee – Cornwallis – Cottage Point – Cowan – Cranebrook – Cremorne – Cremorne Point – Cromer – Cronulla – Crows Nest – Croydon – Croydon Park – Cumberland Reach – Curl Curl – Currans Hill – Currawong Beach

 

D

Daceyville – Dangar Island – Darling Point – Darlinghurst – Darlington – Davidson – Dawes Point – Dean Park – Dee Why – Denham Court – Denistone – Denistone East – Denistone West – Dharruk – Dolans Bay – Dolls Point – Doonside – Double Bay – Dover Heights – Drummoyne – Duffys Forest – Dulwich Hill – Dundas – Dundas Valley – Dural

 

E

Eagle Vale – Earlwood – East Gordon – East Hills – East Killara – East Kurrajong – East Lindfield – East Ryde – Eastern Creek – Eastgardens – Eastlakes – Eastwood – Ebenezer – Edensor Park – Edgecliff – Edmondson Park – Elanora Heights – Elderslie – Elizabeth Bay – Elizabeth Hills – Ellis Lane – Elvina Bay – Emerton – Emu Heights – Emu Plains – Enfield – Engadine – Englorie Park – Enmore – Epping – Ermington – Erskine Park – Erskineville – Eschol Park – Eveleigh

 

F

Fairfield – Fairfield East – Fairfield Heights – Fairfield West – Fairlight – Fiddletown – Five Dock – Flemington – Forest Glen – Forest Lodge – Forestville – Freemans Reach – Frenchs Forest – Freshwater

 

G

Gables – Galston – Georges Hall – Gilead – Girraween – Gladesville – Glebe – Gledswood Hills – Glen Alpine – Glendenning – Glenfield – Glenhaven – Glenmore Park – Glenorie – Glenwood – Glossodia – Gordon – Grantham Farm – Granville – Grasmere – Grays Point – Great Mackerel Beach – Green Valley – Greenacre – Greendale – Greenfield Park – Greenhills Beach – Greenwich – Gregory Hills – Greystanes – Grose Vale – Grose Wold – Guildford – Guildford West – Gymea – Gymea Bay

 

H

Haberfield – Hammondville – Harrington Park – Harris Park – Hassall Grove – Haymarket – Heathcote – Hebersham – Heckenberg – Henley – Hillsdale – Hinchinbrook – Hobartville – Holroyd – Holsworthy – Homebush – Homebush West – Horningsea Park – Hornsby – Hornsby Heights – Horsley Park – Hoxton Park – Hunters Hill – Huntingwood – Huntleys Cove – Huntleys Point – Hurlstone Park – Hurstville – Hurstville Grove

 

I

Illawong – Ingleburn – Ingleside

 

J

Jamisontown – Jannali – Jordan Springs

 

K

Kangaroo Point – Kareela – Kearns – Kellyville – Kellyville Ridge – Kemps Creek – Kensington – Kenthurst – Kentlyn – Killara – Killarney Heights – Kings Langley – Kings Park – Kingsford – Kingsgrove – Kingswood – Kingswood Park – Kirkham – Kirrawee – Kirribilli – Kogarah – Kogarah Bay – Ku-ring-gai Chase – Kurmond – Kurnell – Kurraba Point – Kurrajong – Kurrajong Hills – Kyeemagh – Kyle Bay

 

L

La Perouse – Lakemba – Lalor Park – Lane Cove – Lane Cove North – Lane Cove West – Lansdowne – Lansvale – Laughtondale – Lavender Bay – Leets Vale – Leichhardt – Len Waters Estate – Leonay – Leppington – Lethbridge Park – Leumeah – Lewisham – Liberty Grove – Lidcombe – Lilli Pilli – Lilyfield – Lindfield – Linley Point – Little Bay – Liverpool – Llandilo – Loftus – Londonderry – Long Point – Longueville – Lovett Bay – Lower Portland – Lucas Heights – Luddenham – Lugarno – Lurnea

 

M

Macquarie Fields – Macquarie Links – Macquarie Park – Maianbar – Malabar – Manly – Manly Vale – Maraylya – Marayong – Maroota – Maroubra – Marrickville – Marsden Park – Marsfield – Mascot – Matraville – Mays Hill – McCarrs Creek – McGraths Hill – McMahons Point – Meadowbank – Melonba – Melrose Park – Menai – Menangle Park – Merrylands – Merrylands West – Middle Cove – Middle Dural – Middleton Grange – Miller – Millers Point – Milperra – Milsons Passage – Milsons Point – Minchinbury – Minto – Minto Heights – Miranda – Mona Vale – Monterey – Moore Park – Moorebank – Morning Bay – Mortdale – Mortlake – Mosman – Mount Annan – Mount Colah – Mount Druitt – Mount Kuring-Gai – Mount Lewis – Mount Pritchard – Mount Vernon – Mulgoa – Mulgrave

 

N

Narellan – Narellan Vale – Naremburn – Narrabeen – Narraweena – Narwee – Nelson – Neutral Bay – Newington – Newport – Newtown – Nirimba Fields – Normanhurst – North Balgowlah – North Bondi – North Curl Curl – North Epping – North Kellyville – North Manly – North Narrabeen – North Parramatta – North Richmond – North Rocks – North Ryde – North St Ives – North St Marys – North Strathfield – North Sydney – North Turramurra – North Wahroonga – North Willoughby – Northbridge – Northmead – Northwood – Norwest

 

O

Oakhurst – Oakville – Oatlands – Oatley – Old Guildford – Old Toongabbie – Oran Park – Orchard Hills – Oxford Falls – Oxley Park – Oyster Bay

 

P

Paddington – Padstow – Padstow Heights – Pagewood – Palm Beach – Panania – Parklea – Parramatta – Peakhurst – Peakhurst Heights – Pemulwuy – Pendle Hill – Pennant Hills – Penrith – Penshurst – Petersham – Phillip Bay – Picnic Point – Pitt Town – Pitt Town Bottoms – Pleasure Point – Plumpton – Point Piper – Port Botany – Port Hacking – Potts Hill – Potts Point – Prairiewood – Prestons – Prospect – Punchbowl – Putney – Pymble – Pyrmont

 

Q

Quakers Hill – Queens Park – Queenscliff

 

R

Raby – Ramsgate – Ramsgate Beach – Randwick – Redfern – Regents Park – Regentville – Revesby – Revesby Heights – Rhodes – Richards – Richmond – Richmond Lowlands – Riverstone – Riverview – Riverwood – Rockdale – Rodd Point – Rookwood – Rooty Hill – Ropes Crossing – Rose Bay – Rosebery – Rosehill – Roselands – Rosemeadow – Roseville – Roseville Chase – Rossmore – Rouse Hill – Royal National Park – Rozelle – Ruse – Rushcutters Bay – Russell Lea – Rydalmere – Ryde

 

S

Sackville – Sackville North – Sadleir – Sandringham – Sandy Point – Sans Souci – Scheyville – Schofields – Scotland Island – Seaforth – Sefton – Seven Hills – Shalvey – Shanes Park – Silverwater – Singletons Mill – Smeaton Grange – Smithfield – South Coogee – South Granville – South Hurstville – South Maroota – South Penrith – South Turramurra – South Wentworthville – South Windsor – Spring Farm – St Andrews – St Clair – St Helens Park – St Ives – St Ives Chase – St Johns Park – St Leonards – St Marys – St Peters – Stanhope Gardens – Stanmore – Strathfield – Strathfield South – Summer Hill – Surry Hills – Sutherland – Sydenham – Sydney Olympic Park – Sylvania – Sylvania Waters

 

T

Tallawong – Tamarama – Taren Point – Telopea – Tempe – Tennyson – Tennyson Point – Terrey Hills – The Ponds – The Rocks – The Slopes – Thornleigh – Toongabbie – Tregear – Turramurra – Turrella

 

U

Ultimo

 

V

Varroville – Vaucluse – Villawood – Vineyard – Voyager Point

 

W

Wahroonga – Waitara – Wakeley – Wallacia – Wareemba – Warrawee – Warriewood – Warwick Farm – Waterfall – Waterloo – Watsons Bay – Wattle Grove – Waverley – Waverton – Wedderburn – Wentworth Point – Wentworthville – Werrington – Werrington County – Werrington Downs – West Hoxton – West Killara – West Lindfield – West Pennant Hills – West Pymble – West Ryde – Westleigh – Westmead – Wetherill Park – Whalan – Whale Beach – Wheeler Heights – Wilberforce – Wiley Park – Willmot – Willoughby – Willoughby East – Windsor – Windsor Downs – Winston Hills – Wisemans Ferry – Wolli Creek – Wollstonecraft – Woodbine – Woodcroft – Woodpark – Woollahra – Woolloomooloo – Woolooware – Woolwich – Woronora – Woronora Heights

 

Y

Yagoona – Yarramundi – Yarrawarrah – Yennora – Yowie Bay

 

Z

Zetland